Last updated: February 2026
1. Information We Collect
When you use Milkali, we collect the following information:
- Account Information: Name, email address, phone number, and delivery addresses.
- Payment Information: Wallet recharge and transaction data. Payment processing is handled by Razorpay — we do not store card numbers.
- Delivery Data: Address, PIN code, and delivery preferences to fulfill your subscription orders.
- Usage Data: How you interact with our platform for improvement purposes.
2. How We Use Your Information
- Processing and fulfilling your orders and subscriptions
- Managing your prepaid wallet balance
- Communicating order updates, delivery changes, and wallet alerts
- Providing customer support
- Improving our platform and delivery operations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Our delivery partners for fulfilling orders
- Payment processor (Razorpay) for wallet recharges
- Legal authorities when required by Indian law
4. Data Security
We implement industry-standard security measures including encryption, authentication, and secure HTTPS communication to protect your data.
5. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at care@milkali.in.
6. Cookies
We use essential cookies and local storage for authentication. We do not use third-party advertising cookies.
7. Contact
For privacy-related queries, contact us at care@milkali.in or call +91 77100 48128.
